Shipping policy
Shipping Policy
Candy Hair LLC | Eye Candy. Worth the Stare.
Last updated: October 29, 2026
At Candy Hair, we understand how exciting it is to receive your new hair. We strive to provide a smooth shopping experience, clear shipping information, and timely communication throughout the fulfillment process.
Order Processing
In-stock, ready-to-ship orders are generally processed within 1–2 business days after payment confirmation, excluding weekends and U.S. holidays.
Processing times may vary depending on product availability, order volume, and any special handling requirements.
Custom-made, personalized, preordered, or special-order products may require additional preparation time. Applicable processing estimates will be communicated before purchase or as otherwise required by law.
Order processing time is separate from shipping transit time.
If an unexpected delay occurs, we will contact you using the information provided with your order.
Domestic Shipping — United States
Candy Hair ships to eligible addresses within the United States.
Available shipping methods and charges are calculated and displayed during checkout.
Shipping costs may vary based on the destination, package weight, selected shipping service, and order details.
Delivery estimates are provided when available and may vary according to carrier operations, weather, holidays, and other circumstances.
Delivery dates are not guaranteed unless an applicable guaranteed service is expressly offered.
International Shipping — Custom Quote Required
Candy Hair offers international shipping to eligible destinations by custom quotation.
All international orders require a shipping quote before the order can be finalized.
To request an international shipping quote, please email:
Include the following information:
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Destination country
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City and postal code
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Products and quantities requested
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Any special shipping requirements
Our team will review the request and provide available shipping options, estimated delivery times, and applicable shipping charges.
International shipping arrangements must be reviewed and accepted before an order is finalized.
Delivery times may vary based on the destination, shipping carrier, customs processing, and other factors.
International Duties and Taxes
International orders may be subject to import duties, customs fees, value-added taxes (VAT), and other government charges.
Unless expressly included in the shipping quotation or otherwise required by applicable law, these charges are the customer's responsibility.
Candy Hair is not responsible for delays caused by customs inspections or international clearance procedures, except as otherwise required by law.
Shipping Confirmation and Tracking
Once your order ships, you will receive an email confirmation containing your tracking number, when tracking is available.
Please allow up to 48 hours for carrier tracking updates to appear.
Customers may monitor shipment progress directly through the carrier's tracking system.
Delayed, Lost, or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact:
Include your order number, name, and tracking information, if available.
Our team will review the shipment details and assist with appropriate next steps, including contacting the carrier or initiating a delivery investigation.
Please notify us promptly if tracking indicates delivery but you have not received your package.
We will review delivery concerns on a case-by-case basis in accordance with applicable consumer protection laws.
Incorrect Shipping Addresses
Customers should verify their shipping information before completing checkout.
If you discover an error in your address after placing an order, please email shipping@candyhair.co as soon as possible.
We will attempt to accommodate address corrections before shipment. However, address changes may not be possible once an order has entered fulfillment or has been transferred to the shipping carrier.
Any applicable additional shipping costs associated with customer-requested address corrections or reshipment will be communicated before being charged, subject to applicable law.
Local Pickup
Local pickup is available only when explicitly offered at checkout or separately confirmed by Candy Hair.
Pickup is by appointment only.
Customers must receive confirmation that their order is ready and obtain pickup instructions before arriving.
Please do not visit a pickup location without confirmed arrangements.
Damaged or Incorrect Merchandise
If you receive damaged, defective, or incorrect merchandise, please contact us promptly.
Email: returns@candyhair.co
Provide your order number, a description of the issue, and photographs when available.
We will review the matter and arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.
Returns and Refunds
Candy Hair accepts eligible returns of unused and unaltered products within 14 calendar days of delivery, subject to our Return & Refund Policy.
For complete return eligibility requirements and instructions, please visit:
https://candyhair.co/policies/refund-policy
Customer Support
For shipping questions, international shipping quotes, or delivery assistance, contact:
Candy Hair LLC
Shipping: shipping@candyhair.co
Customer Service: customerservice@candyhair.co
Website: https://candyhair.co
Candy Hair — Eye Candy. Worth the Stare.
Note: Nothing in this policy limits consumer rights that cannot be excluded under applicable law.